Refund policy
Shipping & Returns
Every order is a small ritual of its own. Here's how it moves from us to you.
Shipping
We currently ship within the U.S. only.
Processing time: Orders ship within 3–5 business days.
Carrier: USPS.
Cost: Calculated at checkout.
International: Not available through the site yet. Email us at emily@thealtaredstate.com and we'll see what we can do.
Returns & Exchanges
All sales are final.
We don't offer returns for a change of mind. But if something's wrong, we'll make it right — we replace items only if they arrive defective, damaged, or incorrect.
Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos of the issue. We'll review the claim and arrange a replacement or refund where appropriate.
Return Shipping
You're responsible for return shipping costs, unless:
The wrong item was sent
The item arrived damaged or defective
Use a trackable shipping method — we can't guarantee receipt of anything sent without tracking.
Starting a Return
Email emily@thealtaredstate.com with:
Order number
Full name
Reason for return
Photos (if applicable)